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Current Emanate Health Employees - Please log into your Workday account to apply

Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.

On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.

Job Summary

The Desktop Support Tech is responsible for installing, implementing, supporting and troubleshooting voice, data, mobile, and software systems (and their related components) including end-user devices, software, printers, mobile phones, remote connectivity, and a variety of other end- user solutions to support CVHP security requirements, CVHP business requirements, and HIPAA regulations. This role provides onsite and remote support to internal and external customers while working both independently and as part of agile teams to resolve service desk tickets, analyze and resolve technical issues, address technical escalations, and work on team related projects.
The incumbent must have exceptional technical troubleshooting abilities, excellent communication skills (both verbal and written) and a relevant understanding of a variety of enterprise systems while demonstrating the skills required to secure and support end-user devices, protect productivity, mitigate threats, and reduce costs.

Job Requirements

Minimum Education Requirement:

Bachelors or Associates Degree in Computer Science, Information Systems, or relevant field, or equivalent work experience preferred. Relevant Technology Certification (CompTIA, Microsoft, Cisco, etc.) preferred. ITIL Certification or strong knowledge of ITIL best practices preferred.

Minimum Experience Requirement:

Five or more years of End-User Technical Support experience in a Healthcare environment preferred. Strong knowledge cyber- security best practices and HIPAA regulations. Understanding of enterprise data networking, servers, and enterprise phone/data communication, how end-user devices interact with VDI infrastructure, Microsoft Active Directory, Group Policy Objects and containers, and Microsoft Exchange. Must be proficient in Microsoft Office Products (Including Visio & Project), Windows operating systems (XP, Vista, 7, 8, 10), Macintosh Operating Systems (MacOS, OSx), Mobile Operating Systems (Windows, Android, iOS, BlackBerry), NTFS File Security & Permissions, WAN/LAN/WLAN Basics, and 802.1x wireless client connectivity. Proficiency in BMC Remedy, Endpoint Management (SCCM, Ivanti/LanDesk), Avaya phone systems, IPAM tools (InfoBlox, BlueCat), and Citrix virtualization technologies preferred. Excellent customer service skills required.

Minimum License Requirement:

Delivering world-class health care one patient at a time.

Pay Range: