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Outreach/Enrollment Specialist - Get Enrollment Moving - Full Time - Days - 8hr QVH

West Covina, California

Job Title Outreach/Enrollment Specialist - Get Enrollment Moving - Full Time - Days - 8hr QVH Company Name Emanate Health Employment Type Full Time Location West Covina, California Job ID R0006584 Date posted 01/06/2022 Campus/Location Queen of the Valley Hospital - West Covina

Note: Please read the complete description below before applying for this job.

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Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.

On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country

Job Summary

The Outreach and Enrollment Specialist is a distinct position, trained to offer information and enrollment assistance with programs available to low and moderate income residents of the San Gabriel Valley, such as Medi-Cal, Healthy Kids, AIM, Covered California and county-based subsidized programs. The position functions as both an educator about the health programs and an ombudsman to the client for problems which may occur in the system. Assists the client to enroll or “troubleshoots” an existing application. Conducts follow-up calls with clients to confirm enrollment, utilization of services and annual redetermination. Conducts community outreach presentations and attends community events. The Outreach and Enrollment Specialist is a part of a dynamic and flexible outreach and education team.

Job Requirements

Minimum Education Requirement:

High school or equivalent required.

Minimum Experience Requirement:

Typing and computer skills preferred. One year experience with enrollment, retention and trouble-shooting of health care benefits programs for low- income communities preferred. Ability to establish trusting, supportive relationships in an ethnically diverse population with empathy and compassion. Bilingual/Biliterate Spanish. Excellent customer service skills required.

Minimum License Requirement:

CEC Certification (Certified Enrollment Counselor) preferred or complete certification training when available through Covered California. CAA (Certified Application Assistor) certification a plus. Completion of We’ve Got You Covered comprehensive training within 45 days of hire. Must have own car and current auto insurance.

Delivering world-class health care one patient at a time.

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